First Chekout step show shipping costs!

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7 years 4 months ago #274078

-- HikaShop version -- : 3.1.1
-- Joomla version -- : 3.6.5
-- PHP version -- : 5.6

Hi, I see that in the first step of the checkout, even if user is not logged in and did not assigned a shipping address, the shipping cost are displayed as "0". In the previous versions of HikaShop the Shipping Cost in this case was hidden as correctly I expetc if I haven't yet selected a shipping address. Maybe this is a bug, right?

www.crealia.it/e-commerce/consulenza-ecommerce-hikashop

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7 years 4 months ago #274081

Hi,

No, it's totally possible to have both scenarios.
It depends on how you configured your checkout and your shipping methods.
Could you provide screenshots of the settings under the checkout tab of the HikaShop configuration and screenshots of the settings of your shipping methods ?

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  • Hikashop Essential
7 years 3 months ago #276087

Hello,

I have the same problem. Shipping is showing even when the user is not logged in. Please can you advise how I can turn this off? Our customers are worldwide so I have many different shipping options, which are presented to the customer once they have input their shipping address. I do not want any shipping costs shown before the customer has logged in and input their shipping address.

Incidentally, this problem has only appeared recently when we upgraded from HikaShop Starter to Essential.

Many thanks in advance.

HikaShop Essential 3.1.1
Joomla 3.7.4

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7 years 3 months ago #276089

Hello,

Please do not duplicate your messages.
www.hikashop.com/forum/shipping-methods/...-register-login.html

Thanks

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Posts: 18
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  • Hikashop Essential
7 years 3 months ago #276183

Apologies for the duplication. I just saw that this person had the identical problem to me so thought it would be appropriate to post the question here. Sorry and thanks for the help received so far.

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