Checkout display issues

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7 years 4 months ago #274707

-- HikaShop version -- : 3.1.1
-- Joomla version -- : 3.7.4
-- PHP version -- : 7.1
-- Browser(s) name and version -- : Chrome

Hi. I'm trying to migrate across to the new checkout process and configure accordingly. I have a couple of uestions that I cannot find answers for on this forum please:

1. Under the former checkout process there were page headings for "Shipping Method", "Payment Method". These have now disappeared. Where and how can I add them back to the view?

2. I no longer see the option to select same billing and shipping address. I've re-checked my configuration settings and don't think I've changed anything yet cannot see the checkbox option to enable customers to select same billing and shipping address. Please advise how I turn this option back on.

I attach a screenshot below showing my config settings.

Thanks in advance.

Attachments:

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7 years 4 months ago #274722

Hello,

I guess some template issue that appear only on new checkout, but to be sure of it can you try to switch your template for a joomla default one, like Protostar.
If that solve your 2 issue, you must contact your template creator support, if not can you provide an Url link (and access if needed for reach your checkout) in order to see it by ourself.

Regards

Last edit: 7 years 4 months ago by Philip.

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7 years 4 months ago #274794

Hi Philip, I tried your recommendation but with no success. So I've sent you site and admin details under separate email with ref #274707. (this work is all being done on my backup site as you'l see from the url I sent)

Thanks

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7 years 3 months ago #274796

Hello,

If we need some access to your website, please be sure that we will ask for it.
And if you want to send us some extra private information regarding a forum thread ; you have to provide the URL of that forum thread, not other information like a post id which does not allow the support team to provide a working support.

Thank you for your understanding.

Now about your questions.
Please read the HikaShop configuration documentation in order to find the legacy settings which are applied to the legacy checkout :
www.hikashop.com/support/documentation/5...html#advanced_legacy

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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7 years 3 months ago #274879

Thanks Jerome. I sent the access details because it seemed that Philip was asking for it in his response. Thanks for sending the documentation link - but I'm still unable to resolve the two issues in my original question /thread.

So I'm again sending access details privately hoping someone is able to show me how to present the same shipping / billing address checkbox during checkout. The option to turn this on does not show up in the back end when I turn off legacy checkout settings but is something I urgently need resolved.

I use Hikashop business 3.1.1.

Regards

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7 years 3 months ago #274912

hello,

Your two display issues have the same root, the new checkout is different from the legacy checkout.
Especially, for the "Use the same address as for billing" checkbox, this option is no longer in the new checkout because it leads to many display issue and difficulties for several template to manage it.

For the heading you're right, the new structure of checkout leads us to move <legend> with sub-title.

From here, 2 solutions :
- You use the legacy checkout, that will able you to keep your habits for now.
- Use the new checkout, and add heading via override view system (see this documentation )

From our side, we will study this point in order to offer you new checkout advantages and keep display habits for future release (not so easy subject that it seems...), because we prefer that everyone move to the new checkout.

Regards

Last edit: 7 years 3 months ago by Philip.

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7 years 3 months ago #274956

OK Philip thank you. I'm busy trying to move my site to the new checkout because there will come a point soon that you no longer support legacy checkout. For now I can find a workaround to the display issue with headings.

Thee is one other related question. With new checkout my cart view is no longer responsive however. I've tried comparing the default.css file with my custom.css file (where responsive display works fine on my production site) but cannot understand what changes I need to add for new checkout. Can you pls look at cart view on my backup site (I sent details) and advise what code I need to add. There are many style modifications in custom.css that I don't want to switch to default.css.

Many thanks

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7 years 3 months ago #274958

Hello,

You need to be sure to have latest HikaShop 3.1.1 package and you would be able to find the responsive CSS rules in the HikaShop "frontend default" CSS file ; even if you don't want to use it (which we understand), you can still see its content.
These rules are near the end of the CSS file (which has been highly reduced in size) and the easier would be to copy these rules in your customized CSS.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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