Random products added to order after checkout

  • Posts: 217
  • Thank you received: 4
7 years 3 months ago #275140

-- url of the page with the problem -- : elody.cz/
-- HikaShop version -- : 3.1.1
-- Joomla version -- : 3.7.1

Hello,

I recently installed new Hikashop to my website (clean installation), after that I made some basic css modifications and invoice style adjustments...

And now, what happens:

  1. I add item to the cart
  2. I finish checkout (everything is fine till now)
  3. I get confirmation email, there are many other products, that I did not ordered (sometimes 1, sometimes 10 pieces), they are also in backend order, not only in email... The weird is that total amount with VAT includes only original item what I really wanted to order, but the subtotal includes everything (including wrong items)

Any ideas? :/

F.

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  • MODERATOR
7 years 3 months ago #275153

Hi,

This can only indicate that you had already a hikashop_order_product table in your database and it was linked to orders that used the same ids than the orders that you're now creating.
I would recommend deleting the tables hikashop_order, hikashop_order_product and hikashop_history and then install HikaShop again. That will add clean tables for them and you shouldn't have the problem any more.

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  • Posts: 217
  • Thank you received: 4
7 years 3 months ago #275175

Hello,

thank you very much! I truncated those 3 tables and it worked!


Best wishes
Filip

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