Why do I get to email notifications for “The order is now created.”?

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7 years 3 months ago #275597

-- HikaShop version -- : 3.1.1
-- Joomla version -- : 3.7.4
-- PHP version -- : PHP 7.1.7 .
-- Browser(s) name and version -- : firefox
-- Error-message(debug-mod must be tuned on) -- : none

Hi Hikashop

I get 2 email notifications “The order is now created.”

Going to 2 separate addresses?

This email address is being protected from spambots. You need JavaScript enabled to view it.
This email address is being protected from spambots. You need JavaScript enabled to view it.

Any idea how this could happen?

I have double checked email addresses here:

Components>Hikashop>System>>Configuration>Email = This email address is being protected from spambots. You need JavaScript enabled to view it.

ie “Order creation admin notifications email address” is set to This email address is being protected from spambots. You need JavaScript enabled to view it.

Also Components>HikaMarket>Your Vendor>Main Information> is set to This email address is being protected from spambots. You need JavaScript enabled to view it.

And yet I get a second email notifications “The order is now created.” going to This email address is being protected from spambots. You need JavaScript enabled to view it.

Any ideas where this is coming from?

thanks

Paul

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7 years 3 months ago #275601

Hi,

I don't see why else it would do that.

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7 years 3 months ago #275662

Hi Nicolas

I do not understand.

I don't see why else it would do that.


Are you saying

a) this is normal
b) it is not normal and you do not know why?
c) something else

thanks

Paul

Last edit: 7 years 3 months ago by paurray.

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7 years 3 months ago #275668

Hi,

It doesn't do that by default. It only send that email to one email address.
However, it's possible to change the settings that you talked about to send it to several email addresses by adding there several email addresses separated by a comma.
But you say you don't have that.
Which is why I was saying that I don't know why it does that on your website since you already checked the things that I would tell you to look at.
So it must be something else that cases it, but I don't know what it could be.
A third party extension, like AcyMailing for example, can modify the emails sent by other extensions so it could potentially be that.
Or it could be that the email was customized in the past in order to do that.

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7 years 3 months ago #275712

Hi Nicolas

I missed something really obvious there are two orders being created every time I test the "Cart"

Any ideas how this could be happening!?!

Please see attachment

Paul

Attachments:

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7 years 3 months ago #275734

Hello,

Yes you last test created two orders for the same "hour", but the previous one, you can see that there is few minutes between.
So I don't think that HikaShop (or HikaMarket) is duplicating the orders. Afterwards, it could be something related to a plugin ; some payment plugin can create orders in HikaShop (like paypal express, amazon checkout...)

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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7 years 3 months ago #275791

Hi Jerome

[quote...it could be something related to a plugin ; some payment plugin can create orders in HikaShop (like paypal express, amazon checkout...)[/quote]

Yes I believe that this is the case.
I will investigate this further.

thanks

Paul

Last edit: 7 years 3 months ago by paurray.

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