File Upload and Custom Field Failure

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Hi,

I'm having an increasing problem with some customers where their file uploads and custom field inputs are not working.

For example, they are buying a product which must be created, so they upload a list of names (excel, text, doc, etc.) with the file upload field, or simply paste in the names into a text area custom field we have created for this purpose.

These fields are placed in the Item table and appear for each product, as different products may need different names.

Each customer has their own login and specific products, and is a member of their own Joomla user and access group

When we get the admin notification, we get the value of the text area printed right with the product, and the link to the uploaded file as well.

This has been working fine for years, but now something is off.

I don't know why, but for some customers, it works fine and others are not able to upload or send any names. It appears from their end that it works, but we don't get the file link in our admin email, or the text from the text area.

I have been able to determine that the file IS uploaded. When I test with a problem user account, as usual I do not get the attachment link in my admin email, but I do see the actual file when going to the upload directory via FTP.

However, the input text into the text area is completely lost.

So from this info is there any clue what is going on? I must admit I am at a loss of what to test.

My initial thought was it must be the user group/access itself, but there's not much I can do with that except resave them, and that didn't work. I also tried creating anew user, but still the problem persisted. The products don't seem to be the issue as they are set up the same as working products. But it has to be something.

Thanks for any help.

Actually, after looking in the database I see the info entered into the text area does indeed make it to the database.

This looks like an issue where for some reason those custom fields in conjunction with some users or products just does not make it into my admin email order notification.

Hi Jerome,

sure, I have build number listed as 1706081655

Hi Jerome, I did just now download and install the latest, but unfortunately it did not fix the issue.

Now my build reads as "1708111031".

But when I complete a purchase with one of the problem accounts the same thing happens, the link to the uploaded file is missing in my admin email as well as the text from the text area field.

Again, checking in the database the data is there, but it is still a mystery why only those accounts/products are affected.

Sure, I will attach the screenshots of the fields here. There is the text area and a file upload field.

I tried changing some of the settings and re-saving a few times. Specifically I thought maybe it was the category restriction, so instead of just putting the top category and setting "Including sub categories" to Yes, I specifically enabled the problem category, but it had no effect.

Hi Jerome, this seems to have fixed it, the problem accounts are now showing those fields as they were before.

Is there any reason why it would only affect certain groups/accounts? At this stage I 'm still unsure if it was the accounts themselves or the actual products assigned to those groups that was the problem.