Checkout clears cart and reloads page when not registered on checkout

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7 years 3 months ago #276272

-- url of the page with the problem -- : URL REDACTED
-- HikaShop version -- : 3.1.1
-- Joomla version -- : 3.7.5
-- PHP version -- : 7.0 latest
-- Browser(s) name and version -- : all
-- Error-message(debug-mod must be tuned on) -- : na

if a user gets to the end of the checkout without registering, selects paypal, checkes the agree to terms box, then presses finish, then the cart page reloads, clears the cart, and sends you to the homepage (as the cart is empty).

This clearly is some kind of strange bug. Surely there should be a message shown on the page if the user is not registered and is trying to finish the checkout.

Last edit: 5 years 1 week ago by edzz83.

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7 years 3 months ago #276276

Hi,

That's not what I see on your website.
When I select paypal, check the terms checkbox and press the finish button before having logged in, I'm redirected back to the same checkout page.
It should normally display an error message at that point however. Since you don't have it, I'm thinking that you must have your template not displaying the error messages:
www.hikashop.com/support/documentation/6...tibility-issues.html
Try again after switching temporarily to the default template of Joomla.
If you get the error message, then it will confirm that it comes from the template not displaying the error messages.

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  • Posts: 36
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7 years 3 months ago #276664

i figured out the issue, it is with super user that not have address set. it happen when user has logged in admin area, which is why i was only one seeing problem. it shouldnt be able to occur for end user so it is not problem.

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