Comments not being added to Order administrator notification

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7 years 3 months ago #276535

-- url of the page with the problem -- : www.nanasweightedblankets.com.au
-- HikaShop version -- : 3.1.1
-- Joomla version -- : 3.7.4
-- PHP version -- : 7.1.8

Hi

When a customer adds a comment to an order, it is not being added to the Order administrator notification. The last thing being displayed in the Order administrator notification email is the price. Looking at the email compared to the Order creation notification which is sent to the client it's missing all the Additional Information section.

The Order administrator notification has not been edited. Any help to get this to display would be great thanks.

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  • MODERATOR
7 years 3 months ago #276567

Hi,

Can you provide a screenshot of the settings of the custom field ?
Also, check that the email display settings of the custom field are activated.

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  • Posts: 127
  • Thank you received: 8
7 years 3 months ago #276661

Hi

Thanks I didn't realise it was classified as a custom field. I had to turn it on in the Display: Mail section.

Cheers!

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