Cart is updating the quantity on checkout to first number

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7 years 3 months ago #276623

If in cart are 500 x product "Test 1" und 357 "Test 2" there are only 5 x product Test 1 and 3 x Test 2 on Checkout after clicking "buy".
No matter changing the quantity in the checkout form or by choosing a number in the product detail view and adding it to the cart.

Has anybody an idea?


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7 years 3 months ago #276626

Hi,

We are not able to reproduce the problem and I don't see why it would do that.
Could you provide instructions to reproduce the issue on your website along with a link to the shop ?

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7 years 3 months ago #276667

Hi, the shop url is: new.stranzl.de/index.php/shop-verleih

Reproduce it e.g. by adding 20 items of whatever into the basked. Than go to checkout click on "kaufen" (buy) the site reloads and the quantity switches from 20 to 2.
Second way is to update the quantity directly in checkout. Try updating 20 items and klick on the actualisation symbol. Same thing happens: 20 now is 2.

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7 years 3 months ago #276687

Hello,

I also tried to reproduce it on my end without success, can you give us more information about your issue by showing us some screenshots of how you configured the products were added to your cart ?

Thank you.

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7 years 2 months ago #277253

Here you go:



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Last edit: 7 years 2 months ago by Titusthefox.

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7 years 2 months ago #277254

And here the Article Info:

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7 years 2 months ago #277255

Other example:









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7 years 2 months ago #277276

Hi,

I tried to reproduce the problem on your website, but before going to that 3rd step of the checkout, I need to login or register.
So I've registered a new test account, but even after clicking on the activation link, I wasn't able to login with the account.
And the error messages are not displayed on your website, apparently due to your template:
www.hikashop.com/support/documentation/6...tibility-issues.html
So I'm not sure why this is happening.
Could you provide a user account for which you have the problem so that we can reproduce the problem on your website ?

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7 years 2 months ago #277601

Yes you are right. we had not tested it yet, because we were registered with our Admin account. After registration, the page is blank.
So we have the next problem
I see the new user in the customer table, but the login with the customer data does not work.

Please say me what to do now...

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7 years 2 months ago #277603

Hello,

Please say me what to do now...

In the previous message, Nicolas wrote :

Could you provide a user account for which you have the problem so that we can reproduce the problem on your website ?


Afterwards, if you have blank page, it means that you have a PHP fatal error. So you must take a look at your PHP error log.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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7 years 2 months ago #278049

As i wrote above: the cusomer login with any other than joomla user doesn't work. So I made the following account: testuser - mytestpw#34

Last edit: 7 years 2 months ago by Titusthefox.

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7 years 2 months ago #278186

Hello,

For what I can see, your template do not display the Joomla system messages.
So if you got an error, you cannot see the corresponding message.

Afterwards, the behavior is strange, I admit but I don't see how HikaShop could only got the first digit of the quantity you submit.
It looks like a custom plugin which would interact before the order creation. You can test is by moving the "cart" into a previous step so you could see if you can change the quantity and got to the next step.
And since you're using HIkaShop 3 ; I would recommend to try to use the new checkout system.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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7 years 2 months ago #278610

Can you give me a short explanation or link what i have to do to change the Checkout to the new.

Step changing has nothing improved.

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7 years 2 months ago #278633

Hi,

Under the "advanced" tab of the HikaShop configuration page, turn off the "checkout legacy" setting and you'll be on the new checkout.

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7 years 2 months ago #278738

hi, thanks for the hint.
Situation now is: the quantity calculation works fine now but he calculates the sum of the positions wrong:


10 * 0,33 = 3,30 not 3,33

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Last edit: 7 years 2 months ago by Titusthefox.

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7 years 2 months ago #278753

Hi,

I suppose that in your product, you've set a price of 0.33333 and not 0.33. Thus, the calculation goes like this: round(0.33333*10, 2) = round(3.3333,2) = 3.33. So the calculation is not wrong. Just not what you expected.
You should either set a price of 0.33 in your product, or turn on the "round prices during calculations" setting of the HikaShop configuration if you want the system to use the rounded unit price for the multiplication of the quantity.
Note that you should first contact your accountant regarding that. Based on the laws of your country, rounding (or not) during the calculations might be required.

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