Unable to checkout with certain products

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7 years 2 months ago #277777

-- HikaShop version -- : 3.2.0

Hi, we're having an issue on our site when certain products are added to the basket, you're unable to proceed to pay with no errors shown. If you change the product quantity to 20 then you can proceed. We've checked everywhere but there are no limits on these products which are causing the problem. Could you take a look please?

One of the products which is failing is Knipex High Leverage Cutters A2043, available from here:

mcveighparker.com/tools-fixings/fencing/...category_pathway-386

We can provide login details with test payment gateway to test if required.

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7 years 2 months ago #277780

Hi,

I tried to reproduce the problem on your website, but I wasn't able to finish the order because of that:
monosnap.com/file/hHsU6RVb9vCgCYny04a9NBIeodtTPh
So please provide precise instructions to reproduce.
Also, I see that you're using the old checkout system of HikaShop.
If you turn off the "checkout legacy" setting of the HikaShop configuration to use the new checkout, do you still have the problem ?

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7 years 2 months ago #277875

Please use the postcode: ME15 8NR for the delivery postcode

Please use this product: Knipex High Leverage Cutters A2043
mcveighparker.com/tools-fixings/fencing/...category_pathway-386

You'll notice that the page gets stuck on step-2 and won't go any further

But if you change the quantity to 20, then it will let you proceed.

We don't have any limits or restrictions on that product

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7 years 2 months ago #277879

I changed the legacy checkout to checkout and this is now working

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7 years 2 months ago #277880

What could have caused this please?

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7 years 2 months ago #277881

Hello,

That's strange because I just had a look on your website and succeed to reach payment gateway WITHOUT touching quantity...
Please precise a step by step procedure in order to try to reproduce your issue, because without that we will be unable to understand what's going on.
Awaiting details from you.

Regards

Last edit: 7 years 2 months ago by Philip.

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