Certain mobile phone keyboard shutdown during checkout address fill up

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  • Hikashop Business
7 years 1 month ago #280097

-- HikaShop version -- : 3.2
-- Joomla version -- : 3.7.2
-- PHP version -- : 5.6

Dear

We face a major issue on hikashop checkout during mobile phone

1. while user is filling up the address during checkout keyboard is shutdown (joomla contact form and other website dun have this problem)

2. happen only in certain model of phone (so far find out redmi, samsung note 5, huawei p9 & p9 plus)

we believe this is due to the onchange javascript cause this problem......any adhoc method to disable it ?


some updated findings - the problem gone when i do beolowin index.php, is it possible to do this only in the address fill up step?
<?php
// unset a single js file
unset($this->_scripts);
?>

Last edit: 7 years 1 month ago by ler@singmuiheng.com.

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  • MODERATOR
7 years 1 month ago #280099

Hi,

There is no such issue in HikaShop.
I've looked around online and it seems that you have that problem:
stackoverflow.com/questions/23263783/and...st-input-field-focus
This happens whenever you use the resize function/event in javascript.
Looking at the HTML code of the page, you have such function/event used in a "responsiveTables" javascript function :
monosnap.com/file/2yKtynshVbdVb8bCRMjnHduItuAIRh
I would guess that it's either something coming from your template, or something you've added yourself.

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