Issue When Proceed to Checkout and updating item quantity in the cart.

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  • Hikashop Multisite
7 years 1 month ago #281041

-- HikaShop version -- : 3.2.1
-- Joomla version -- : 3.8.1
-- PHP version -- : 7.1.10
-- Browser(s) name and version -- : Chrome 61.0.3163.100
-- Error-message(debug-mod must be tuned on) -- : No error message

Hi,

This is the testing site( oliviecafe.com ) before we doing the update on the main site( alfredclouet.fr ).
The main site is running on Joomla 3.8.0 and Hikashop 3.2.0 and it work perfectly without any issue.

When we are trying to update Joomla to 3.8.1 and Hikashop 3.2.1 on the testing site, the issue happen.

1. You can add product in the shopping cart and when to proceed to checkout on the next step, it not proceed. It keep refreshing the page only.
Error reporting is set to maximum and not giving any error message.
From the browser console also not having any issue.

2. When updating the product quantity also is having an issue where the page is reloading and suddenly the shopping cart is not displaying any product at all. You need to refresh back the page to see the cart but the quantity also not updating in the cart.

3. If you try to more product quantity before clicking add to cart also not working, it only add only one quantity of the product.

Can you please help me to check the issue? And thanks for you time.

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  • MODERATOR
7 years 1 month ago #281057

Hi,

I see the issue but I don't understand why it's doing that. Could you provide a backend and a ftp access to your test website so that we could have a deeper look into it ?
www.hikashop.com/support/contact-us.html

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  • Hikashop Multisite
7 years 1 month ago #281123

Already sent the detail through contact us form.

Thanks Nicolas.

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  • MODERATOR
7 years 1 month ago #281223

Hi,

I've done some first debug and from what I can see the call to hikaInput::get()->get..., which calls JFactory::getApplication()->input->get..., doesn't return the variables as it should.
I don't see why that would happen with the update to Joomla 3.8.1 but it might actually be a bug in Joomla. Did you change anything else for that test website besides updating Joomla and HikaShop ?
We'll have to dig deeper to understand what's going on here.

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  • MODERATOR
7 years 1 month ago #281233

Hi,

Well, I'm not sure what happened but while doing my tests again on your website, at one point it started working fine without me changing any code.
Now, I'm not able to reproduce the problem.
Did you change anything yourself ?
Are you still able to reproduce the problem ?

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  • Hikashop Multisite
7 years 4 weeks ago #281255

I'm not changing anything. Only doing update from Joomla 3.8 to Joomla 3.8.1 only.
Now the site is working fine back. And it weird why it can be running back smoothly but before this it having the issue.
And i'm not doing any changes after the issue appears.
I'll try to monitor the site for a few days.If the issue arise i'll let you know.
Thanks for the help and time Nicholas.

Last edit: 7 years 4 weeks ago by alainz.

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  • Posts: 88
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  • Hikashop Multisite
7 years 3 weeks ago #281379

Hi Nicholas,

The issue happen again.

And i'm not doing anything on the site.

I will send you the backend login and the ftp account.

Can you please check it.

Thanks,

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  • Hikashop Multisite
7 years 3 weeks ago #281385

Hi Nicholas,

I think i found the cause of the problem.

It was the Joomla update cause the problem.

But when you do manually update by download update from joomla and reupload and install the update it will work perfectly.

If you do automatic joomla update it will cause the issue back.

So you may close this ticket for now.

Thanks for your time. Have a nice day.

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7 years 3 weeks ago #281397

Hello,

Thank you for your feedback !

Best regards,
Mohamed Thelji.

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