Address in checkout workflow forces the page to reload in "itself"

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kathrin
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Posts: 4
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6 years 10 months ago #285514

Hi,

in our checkout workflow we wanted that the customer could change the address for shipping and payment, therefore we included the address in our workflow. The problem is, that if the customer wants the change the address and he clicks on the pencil the whole page is packed in the current page (see pic)

What can we do? Where is the file with the form located, which opens afterwards?

Regards,

Kathrin

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Last edit: 6 years 10 months ago by kathrin.

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nicolas
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6 years 10 months ago #285515

On your website, on all the pages, you have that error:
monosnap.com/file/sLeJnD4dD248kISXZCGCX9WzmESE8W
It comes from that javascript which is added either by your template or another extension:
monosnap.com/file/8irwmQi1qSfifFfDIN1lgAD17fhtIb
Because of that javascript error, the javascript of the checkout cannot be initialized properly.
And that results in the actions of the checkout not working properly.
So it's not a problem of the address edition (you have the same problem if you try changing the quantity of a product in the checkout cart view). You need to find which extension add that javascript and contact the developer for help on that javascript error.

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