checkout very slow

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  • Hikashop Essential
6 years 10 months ago #285755

-- HikaShop version -- : 3.2.2
-- Joomla version -- : Joomla! 2.5.14
-- Browser(s) name and version -- : firefox 57.0.3
-- Error-message(debug-mod must be tuned on) -- : No Error. very slow! occasional 500 error

on entering checkout it's taking 10-30secs for the cart listing to appear. causing problems for customers!

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  • MODERATOR
6 years 10 months ago #285757

Hello,

Such behavior is generally caused by plugins like shipping plugins.
If you do have UPS/Fedex/etc plugin and it require to perform web services calls to get a shipping estimation ; it could delay the page processing and give you such kind of issue.
So it would be interesting to have more details about your HikaShop configuration.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Hikashop Essential
6 years 10 months ago #285827

The only shipping plugin enabled is the manual shipping and there are no payment options enabled as payments are dealt with using separate accounting software .

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6 years 10 months ago #285833

Hi,

I've checked your website on my end but all your pages take 10-30 seconds (or even more) to be displayed.
For example, the about us page on your website (which is not a HikaShop page):
monosnap.com/file/1rXwruIAzVuIQ5l65kM1Bd1OTrWh0j
It takes 5 seconds to generate the HTML and receive it, but the mootools-more.js file alone takes 27 seconds to be downloaded.
To me, it looks like your server or your server connection is too slow.
I would recommend contacting your hosting support and ask them why the website is so slow and what they propose to make it faster.

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