Adding to cart jquery popup not working for user

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6 years 8 months ago #288862

-- HikaShop version -- : 3.3.0
-- Joomla version -- : 3.8.5
-- PHP version -- : 7.0

I apologize for duplicate post but I noticed I posted in wrong area.

Users are not able to see a jquery popup as a registered user. If I give them super user rights they are able to see it as they should. This is causing problems with limits being set. Without the popup it will still allow them to add the product and checkout.

This image shows it working correctly when logged in as super user or admin.



This image shows how it works with them logged in as a registered user only. I do not get the popup and it doesn't check the limitations set under Limits.

Checkout still allows the order to go through.

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6 years 8 months ago #288864

Hi,

Wouldn't that mean that you've set the "access level" setting of your limit to something else than "all groups" ?
Because if the problem was with the display of the popup, the product wouldn't be in the cart. So it means that the problem is that the limit is not deemed as relevant for the current user.

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6 years 8 months ago #288887

All groups is selected. I don't even get the popup when set to registered user. I would agree that it does sound like a permissions issue because it works under administrator and super user.

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6 years 8 months ago #288896

Hi,

I'm afraid we'll have to check your settings and the situation directly on the website then.
Could you provide a backend access and instructions to reproduce the issue as well as a link to this thread via our contact form ?
www.hikashop.com/support/contact-us.html

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6 years 8 months ago #288928

Login credentials sent.

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6 years 8 months ago #289053

Hi,

I checked your website but the system works as expected:
monosnap.com/file/eFiHdT7qbBz8klaz4G1U0DHhiVTKjt
You've set the HikaShop cart notification plugin to the "special" access and thus only user groups with that special access get the add to cart notifications. Others, like registered users, don't get the notifications and thus HikaShop redirect them to the checkout as a fallback.

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6 years 8 months ago #289058

Thank you for checking that out! That took care of problem.

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