no new order alerts in my email

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6 years 4 months ago #295227

-- HikaShop version -- : starter 3.4.1.
-- Joomla version -- : 3.8.10
-- PHP version -- : 7.0.30

For a few days now, i stoped to receive the new order alert in my email. I have changed anything in my hikashop starter. i always workfine. For the last 24 hours i have been figuring out, but dow i give up and as for your support.
Costumers receive email that the order has been made, but i dont.

If you cant find out, can you please tell me some tips?
Debug mode is open but i cant understand what is says

Thank you

Ana

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6 years 4 months ago #295228

Hi,

First, go in the menu Customers>Email history.
There, check that the order admin notifications that are supposed to be sent to you when orders are created are there.
If yes, then the issue is with your email server or your spam filter which refuse the emails.
If no, then check that the email is still enabled in System>Emails and that the "order admin notification email address" setting in the HikaShop configuration contains your email address.

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6 years 4 months ago #295315

Nicolas, good Morning

thank you for your instructions.
I have followed them but unfortunately i found nothing.
still i made tests with other email and it works.
I have got lots of things to do so i keep on going with this new email.

Ana

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