Checkout procedure gets stuck after first step

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6 years 3 months ago #296049

-- url of the page with the problem -- : www.voel.be/component/hikashop/checkout?Itemid=176
-- HikaShop version -- : 3.5.1
-- Joomla version -- : 3.8.8
-- PHP version -- : 5.6.36
-- Browser(s) name and version -- : Google Chrome 67.0.3396.99
-- Error-message(debug-mod must be tuned on) -- : Deze pagina werkt niet
www.voel.be kan dit verzoek momenteel niet verwerken.
HTTP ERROR 500

Hello

I'm trying to configure the checkout-proces. First step (cartview) works fine. When pressing the next-button ('Volgende') a HTTP 500 - error appears. According to my Hikashop configuration the shipping-methods should appear in step 2. But that doesn't seem to work. How can this be solved? What causes the HTTP-500 error?

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6 years 3 months ago #296069

While debugging i get following message: Fatal error: Class 'dbug' not found in /data/sites/web/voelbe/www/administrator/components/com_hikashop/helpers/checkout.php on line 356

What does that mean?

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6 years 3 months ago #296071

Hi,

Thanks. That was the error message we needed.
It's a bug on our end. Download again the install package on our website via the menu My account>My susbcriptions and install it on yours and it will then work properly.

The following user(s) said Thank You: oloquet@gmail.com

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6 years 3 months ago #296072

Thanks. That seems to work fine.

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6 years 3 months ago #296283

Hi Nicolas,
Today got the same issue with Fatal error ...../public_html/administrator/components/com_hikashop/helpers/checkout.php on line 356. :huh:

Glad to find so quickly the solution in your post :)

Thanks

The following user(s) said Thank You: Jerome

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