Downloadable product checkout with emailaddress

-- HikaShop version -- : Hikashop starter 3.5.1
-- Joomla version -- : 3.8.12
-- PHP version -- : 7.1

Hello,

I have set all the configuration settings and except that bij checkout I can fill in an emailaddress and then go to pay. But the browser is asking for my address and I don't see any form to fill in?

How can I do this. The customer chooses one or more products which he can download after paying. He aonly has to set his emailaddress. Or if not possible his whole address with email.
Thanks for help.

Kees

Hello,

Can you show us some screenshots of how you configured your checkout workflow and also of your issue so that we can understand it ? Thank you.

Kind regards,
Mohamed Thelji.

Hello,

I have only products as digital downloads for guests (not login).
When the guest choose one or more products he went to the shop cart.
There I want 3 steps:
1. give the adress (including email)
2. an overview
3. payment
But in step 1 I see no form to entry the address details? When I go further I got an error asking for the address ?

Hope you can help?
Thanks
Kees

Hello Kees,

Even if you want your website to have a guest checkout you should add a "login" step through your checkout workflow via "Hikashop->System->Configuration->Checkout".

Kind regards,
Mohamed Thelji.

Hello,

OK. I do add the login in the checkout. But then the checkout is asking for login account. And I don't want that. I read your FAQ and documentation but it's not clear for me.
In the attached screenshot you see address by registration = YES. I also tried it with NO.

What now?

Thanks
Kees

Hi,

I already see what's the problem.
I'm working with the free version and in that version it is not possible to work with a guest checkout.

Kees