No address and e-mail fields in checkout

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6 years 3 weeks ago #299819

-- HikaShop version -- : 4.0.0
-- Joomla version -- : 3.8.13
-- PHP version -- : 7.0.32
-- Browser(s) name and version -- : Chrome 69.0.3497.100

Hi

I had a lot of problems with my website, so i decided to create a new from scratch using HikaShop 4.0.0
It looks good, but during checkout I can't get the address fields to show. And then it is not possible to check out

I don't want the customers to be able to create a profile so every customer must be a guest (or nothing if possible)
I have set the settings as this:




And the outcome is this:


What am I doing wrong?

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6 years 3 weeks ago #299821

Hi,

You need to add the "login" view to your checkout.
Since the "registration" setting is set to "guest", it would have a registration form.
Instead it will have a form for the email address and the address of the customer and it won't create a user account for the customer.
So it will work like you want.

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  • Posts: 86
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6 years 3 weeks ago #299832

Thanks

Some clarification questions:
1) Why can you remove the login if it wont work without it?
2) What does the Address view in the checkout do? I can't get it to show...

Regards
Jacob

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  • MODERATOR
6 years 3 weeks ago #299834

Hi,

1. It can work without. Remove the "address" view and it will work.
Or you can also force the menu item of the checkout to registered users so that Joomla will first ask you to login or register before accessing the checkout, and when you access the checkout, you'll be able to fill in the addresses and finish the checkout.

2. It allows the customer to enter his billing and/or shipping address. For that, it requires first the customer to either:
- be logged in with a user account
- have filled his email address on the guest form of the login view
Before either one of these conditions are met, the address view doesn't display anything. However, if you try to finish the checkout without an address filled in while you have the address view in the workflow, the address view will block you and should normally display an error message.

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