How to create order page for selling consultancy / training?

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WoodyF4u
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Posts: 20
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5 years 11 months ago #301887

-- url of the page with the problem -- : injekracht.com/tarieven-2
-- HikaShop version -- : 4.0.1
-- Joomla version -- : 3.9.1
-- PHP version -- : 7.2.11

I am creating a new webshop for someone who is selling consulatancy / training.
So no real products will be shipped.
Now I have almost everything running.
Accept the last steps of the handling process.

This is what I hope to create (I have steps 1 and 2 already running)
1. The customer selects the training.
2. The custiomer pays for the training online via iDeal (Mollie)
3. The customer receives only one mail with the information about the training and a confirmation text he paid for the training andcan contact the company for an appointment.

How can I confuigure Hiksashop so that the order will be directly in the latest state and no other mails than the mail I asked here above will be send to the customer?

Best regards,
Wouter

Last edit: 5 years 11 months ago by WoodyF4u. Reason: Typo

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nicolas
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Posts: 82866
Thank you received: 13373
MODERATOR

5 years 11 months ago #301888

Hi,

Normally, after the payment is done, the status of the order changed from "created" to "confirmed" which indicates that the payment has been made for the order.
And then, HikaShop sends an "order status notification" email to the customer.
If the order doesn't change to "confirmed" or the email is not sent (meaning that you don't see it in the Customers>Emails history menu), you should check with the developer of the payment plugin.
If the email is in the Customers>Emails history menu but your customer doesn't receive it, you'll want to check with the support of your hosting regarding the sending of the email by their email server.

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