No checkout window after "add to cart"

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5 years 10 months ago #302191

-- url of the page with the problem -- : gnca.org/index.php/tickets-for-members/p...ket-gnca-member-only
-- HikaShop version -- : 4.0.1
-- Joomla version -- : 3.9.1
-- PHP version -- : 7.2
-- Browser(s) name and version -- : Chrome 71.0.3578.98
-- Error-message(debug-mod must be tuned on) -- : After click "Add to cart", got a popup message of successfully adding, but do not see the checkout window.

Just upgrade to HikaShop 4.0.1 from 2.x, then found this issue.
After click "Add to cart", got a popup message of successfully adding, but do not see the checkout window.
It was working before with old version.

This is e-ticket, payment method is paypal and no shipment method.
I attached checkout workflow steps.

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5 years 10 months ago #302213

Hi,

I'm not sure what is your problem.
Is it that you want to be redirected automatically to the checkout after the "add to cart" action and that it's not done anymore ?
In that case, you can change the corresponding settings in the HikaShop cart notification plugin via the Joomla plugins manager.
Otherwise, please provide more information on what exactly doesn't work.
Also, the link you gave require a user account to access it. Could you provide one (and instructions to reproduce the issue, if necessary) ?

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5 years 10 months ago #302239

Yes, your understanding is correct.
The attached screenshot is the HikaShop cart notification plugin, the redirect to checkout setting is "On Success"
I created a test product which does not require user account:
gnca.org/index.php/tickets-for-all/product/18-test-product

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5 years 10 months ago #302257

Hello,

The cart notification redirect plugin won't work if you have a module cart on the same screen, display on the same page with the "Add to cart", from this you have 2 solutions :
- Simply unpublished the Cart Module
OR
- Use The display part in Cart Module options to remove the module from the product page



Hope this will fit your needs.

Regards

Last edit: 5 years 10 months ago by Philip.

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5 years 10 months ago #302345

Thank you!

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