Pedidos en carros de compra

  • Posts: 311
  • Thank you received: 8
  • Hikashop Business
5 years 4 months ago #308119

-- url of the page with the problem -- : www.hermanosgaliano.es
-- HikaShop version -- : 4.1.0
-- Joomla version -- : 3.9.6

Hola.
¿Tenéis algún plugin o componente para tener controlados los carros de compra abandonados?
Hay clientes que tienen pedidos a medias o los abandonan sin finalizar el pedido.
¿Se puede programar o automatizar un mensaje para estos casos?

Un saludo.

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
5 years 4 months ago #308123

Hi,

You have that plugin on our marketplace:
www.hikashop.com/marketplace/product/241-reminder-plugin.html

Please Log in or Create an account to join the conversation.

  • Posts: 311
  • Thank you received: 8
  • Hikashop Business
4 years 8 months ago #316159

Hola Nicolás, buenas tardes.
Acabo de comprar este plugin, pero no sé cómo configurarlo.
¿Tenéis algún tutorial de cómo personalizar los mensajes de recordatorio?
Muchas gracias.
Un saludo.

Please Log in or Create an account to join the conversation.

  • Posts: 12953
  • Thank you received: 1778
4 years 8 months ago #316160

Hello,

If you want to configure it you'll can :
- Directly edit your emails via "Hikashop->System->Emails"
And
- Use option of the plugin through its configuration page.

Please Log in or Create an account to join the conversation.

  • Posts: 311
  • Thank you received: 8
  • Hikashop Business
4 years 8 months ago #316198

Hola Mohamed y Nicolás, buenos días.
He configurado los tiempos del plugin reminder (solo para carros de compra) para que los envíe cuando un carro de compra lleva "X" segundos a un máximo de tiempo de espera de 1 día.
Después he configurado el correo Cart reminder notification con las traducciones de Joomla para que ponga el texto que quiero.
En Sistema, Cronológica el cron está activado, pero el plugin no trabaja.
Si hago click en la url del cron sí que envía los correos, pero no lo hace automáticamente.
Cuando hago click en la url envía a todos los usuarios todos los correos de carros de compra, en vez de enviar su carro de compra a cada usuario.
¿Qué me aconsejas?

Please Log in or Create an account to join the conversation.

  • Posts: 4747
  • Thank you received: 644
  • MODERATOR
4 years 8 months ago #316201

Hello,

Can you provide all related setting page screenshot, please ? This will able us to check your configuration, and we hope better understand the context.

Awaiting news from you to progress on your subject.
Regards

Last edit: 4 years 8 months ago by Philip.

Please Log in or Create an account to join the conversation.

  • Posts: 311
  • Thank you received: 8
  • Hikashop Business
4 years 8 months ago #316217

Hola.
Adjunto documento con todos los pantallazos.
En el último se puede ver como el mismo correo se envía a 3 usuarios diferentes.
No incluimos pantallazo de la activación del cron por motivos de seguridad.
Un saludo.

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 4747
  • Thank you received: 644
  • MODERATOR
4 years 8 months ago #316232

Hello,

Maybe this can leads you to the good way, but I don't see your Cron configuration of your HikaShop, from your Main HikaSHop Configuration, Cron tab :

alt


Regards

Last edit: 4 years 8 months ago by Philip.

Please Log in or Create an account to join the conversation.

  • Posts: 311
  • Thank you received: 8
  • Hikashop Business
4 years 8 months ago #316264

Adjunto pantallazo.
¿Ves algún problema?

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
4 years 8 months ago #316299

Hi,

I checked on our end and it seems that you had deactivated the cron task at some point.
It's activated it back for you and it seems to be working now.
Please confirm how it goes for you now.

Please Log in or Create an account to join the conversation.

  • Posts: 311
  • Thank you received: 8
  • Hikashop Business
4 years 8 months ago #316310

Hola.
¿Tengo que reinstalar hikashop o el plugin reminder?
He vuelto a probar y no funciona bien.
Envía a todos los usuarios todos los carros de compra...
¿Qué puedo hacer?

Please Log in or Create an account to join the conversation.

  • Posts: 311
  • Thank you received: 8
  • Hikashop Business
4 years 8 months ago #316334

Hola!
Por favor, ¿sabéis dónde estará el problema?
Envía todos los carros de compra a todos los usuarios...

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
4 years 8 months ago #316342

Hi,

Sorry but we don't work during the weekend so we couldn't answer before.
Could you provide a backend access along with a link to this thread via our contact form so that we could check on the situation on your website as no one reported such issue so far ?
www.hikashop.com/support/contact-us.html

Please Log in or Create an account to join the conversation.

  • Posts: 311
  • Thank you received: 8
  • Hikashop Business
4 years 8 months ago #316345

Mensaje enviado por el formulario

Please Log in or Create an account to join the conversation.

  • Posts: 311
  • Thank you received: 8
  • Hikashop Business
4 years 8 months ago #316358

Lo he vuelto a enviar con todos los datos correctos,.
Un saludo.

Please Log in or Create an account to join the conversation.

  • Posts: 311
  • Thank you received: 8
  • Hikashop Business
4 years 8 months ago #316363

Hola
¿Habés hecho algo en el backend?
La página no funciona y me lanza este error
Can't create/write to file '/var/tmp/#sql_6a4_0.MAI' (Errcode: 28)

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
4 years 8 months ago #316370

Hi,

I tried to access your website backend, but when I do with the access you provided I get the error:
"Username and password do not match or you do not have an account yet."
So I wasn't able to look at the situation there nor modify anything which would be linked to the error message of your last post.

Also, if I look online for your message I get this:
www.digitalocean.com/community/questions...f98_0-myi-errcode-28
It explains that the issue is either that you don't have anymore space on your hosting, or that the tmp folder of your hosting is not writable. I would recommend you to contact your hosting support regarding this issue.

Then, please double check the credentials and make sure they are working and send again a message via our contact form so that we get the correct credentials.

Please Log in or Create an account to join the conversation.

  • Posts: 311
  • Thank you received: 8
  • Hikashop Business
4 years 8 months ago #316629

Buenos días.
Acabo de enviaros al formulario los datos de acceso.
Hemos tardado muchos días porque hubo un componente de analytics pro que nos colapsó el servidor...

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
4 years 8 months ago #316645

Hi,

I got your new email with the new password but I'm still not able to login to your backend with it:
monosnap.com/file/NnZaLfDSCbwtxBdOGVALwTf3kCD8sB
Could you please double check the credentials you sent ?

Please Log in or Create an account to join the conversation.

  • Posts: 311
  • Thank you received: 8
  • Hikashop Business
4 years 8 months ago #316648

Hola.
He enviado otro correo con las nuevas credenciales.
Un saludo.

Please Log in or Create an account to join the conversation.

Time to create page: 0.091 seconds
Powered by Kunena Forum