delivery fees with virtual products (pdf file)

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5 years 2 months ago #311244

-- HikaShop version -- : 4.2.1
-- Joomla version -- : 3.9.11
-- PHP version -- : 7.2
-- Browser(s) name and version -- : avast secure browser 76.0.1659.101
-- Error-message(debug-mod must be tuned on) -- : La quantité de produits de votre panier est trop importante pour nos méthodes de livraison

Hello
I have 2 types of products

  • physical books
  • pdf files of the books

I have created 2 virtual warehouse records :
  • livres for physical books
  • pdf for pdf files

I have created a record for the delivery fees which is used when there a product from the livres warehouse.

sometime I have the delivery fees corrects but mainly on checkout updates the delivery fees vanish even if I have physical book and I get the following error message :La quantité de produits de votre panier est trop importante pour nos méthodes de livraison.

How can I correct it

thank you for recommandations.

best regards
Michel Rottenberg

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5 years 2 months ago #311248

Hi,

Do you really want to have shipping methods for virtual products ?
Normally, in such cases, you don't set any warehouse in the products/shipping methods.
Instead, you set a weight for the products with shipping needed and no weight for the virtual products.
Then, with the "force shipping regardless of weight" setting turned off in the HikaShop configuration, the shipping methods and the shipping address area will only display on the checkout if there is at least a product with a weight in the cart.

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