How to change email processing time

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4 years 7 months ago #317385

-- HikaShop version -- : 4.2.3
-- Joomla version -- : 3.9.16

HI,

Hopefully you understand my question or request
I setup my hikashop, and I star to test order to check if everything are well, but when I go through the process, I stop before complete the payment, paypal open and I cancel the payment before do.
BUT I recieve an email looking like this ordre have been done completely, including payment :( but not, and that can make some mistake in the process of sending product without payment

My question : Is there any option or way to get this email, only if payment have been really done?

Thanks in davance for your help
Regards
Greg

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4 years 7 months ago #317389

Hi,

HikaShop sends two emails to the customer for an order:
- the "order creation notification" is sent when the order is created, before the customer is redirected to the payment gateway.
That email clearly says before the end that the website is waiting for the payment to process the order.
- the "order status notification" is sent when the payment notification is received from the payment gateway and the order status is changed to "confirmed".
If you don't want the first email, you can disable via the menu System>Emails.

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