passing from cart + adress form validation step to connexion step impossible

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4 years 6 months ago #318450

-- HikaShop version -- : HikaShop Business: 4.2.3
-- Joomla version -- : Joomla! 3.9.18
-- PHP version -- : 7.3.17

Hello,
I encounter a problem after validating the cart and entering the form as a guest (email + address), instead of choosing the payment method card or check (... /checkout/task-step/step-1), it displays menu of another category of products !
Any idea to fix it ?
Thanks,
Alain

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4 years 6 months ago #318465

Hello,

Can you provide several elements in order to better understand the context and find the root issue :
- An Url to reach your e-shop page and be able to process some tests
- Configuration screenshot of your Checkout Workflow (from Main HikaShop Configuration, Checkout tab)

Awaiting news from you.
Regards

Last edit: 4 years 6 months ago by Philip.

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4 years 6 months ago #318525

Hello,
the link is : www.lemouvrural.site/fr/adherer (the layout position are being implemented - under construction)

Checkout config : prntscr.com/sa90rl and prntscr.com/sa91ai

Thanks for your help,
regards,
Alain

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4 years 6 months ago #318531

Hi,

I recommend you to turn off the "checkout legacy" setting under the "advanced" tab of the Hikashop configuration.
That way, you'll use the new checkout system and not the old one from HikaShop 2.x.
That might be enough to fix your problem and the new checkout will work much better than the old one anyways.

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4 years 6 months ago #318539

Hello,
I have set the checkout legacy prntscr.com/sak1zd
It changed nothing,

the link to the register form is : www.lemouvrural.site/fr/hikashop-menu-fo...ation/checkout/cid-2
i get this dispaly (with 2 buttons "next") prntscr.com/sak0bf

and then the error screen trying to open lthe id menu 579 prntscr.com/sak59w witch is unpublished...

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4 years 6 months ago #318576

Hello,
I've just reinstall the extension, it seems to be ok now : after customer's form, I access the payment module !
regards,
Alain

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4 years 6 months ago #318559

Hi,

For the 2 buttons, you can turn off the "show submit button" setting of the "login" view under the "Checkout" tab of the HikaShop configuration.

Last edit: 4 years 6 months ago by nicolas.

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