Taking time to create order in the last step of checkout process.

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4 years 3 months ago #322895

-- HikaShop version -- : HikaShop Business: 4.3.0
-- Joomla version -- : Joomla! 3.9.19 Stable
-- PHP version -- : 7.3.19
-- Browser(s) name and version -- : Google Chrome

Hi,

We are facing issue while checkout in the last step.

Order is not creating and it is only showing spinner in the last step of checkout process.

It it taking time to redirect to the next process which is payment gateway. After checkout we are redirecting user to the third party payment gateway url.

But it is showing loading with the spinner and after some 20 to 25 minutes it is redirecting to payment page.

Please check and let me know any solution to reduce the loading time and the reason why it is taking too much time to create order and redirection.

Thanks in advance!

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4 years 3 months ago #322912

Hi,

This indicates that you have something contacting a server when the order is being created, and waiting for an answer which doesn't come and after the timeout, it stops waiting for the answer and continue the process.
It could be:
- the payment plugin itself (which one are you using ? How did you configure it ? Could you provide a screenshot ?)
- the shipping plugin of the shipping method selected if any (which one are you using ? How did you configure it ? Could you provide a screenshot ?)
- the connection with the email server to send the emails (can you confirm that you can send a test email via the Joomla email configuration ? And did you add any attachment to your HikaShop emails ? it could slow down the sending of the emails if it needs to send the attachment to the email server and the attachment is a big file)
- any other plugin that need to connect to an external server after the creation of an order (a tax plugin like taxcloud, a accounting software, etc). Did you activate any plugin or other extension linked with HikaShop ?

The following user(s) said Thank You: chetan-harrier

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  • Posts: 13
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4 years 3 months ago #322946

Hi,

Now it is fixed by changing the firewall inbound configuration on the server.

It was due to the firewall setting which does not allow us to send SMTP email and it was loading and loading.

We have changed firewall inbound and outbound configuration of our server and it is fixed.

Thank you!

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