Order notification for admins not received

Hi,

I would first recommend you to check that you see the email in the menu Customers>Emails history.
If you don't, then it's not a spam issue. It's something else, like the orders not being confirmed automatically by the payment gateway, or the email being disabled in System>Emails.
If you do, then it's indeed that the email is discarded at some point for some reason.
Normally, the reason is logged in the log of the email server of your hosting.
So in that case, I would recommend to contact your hosting support with a copy of the details of an email from the email history which wasn't received so that they can check their email server log and tell you what was the problem.
It will be easier to fix the problem ounce you know what the problem is.
Now to answer you, the from is automatically added to the email with the settings in the Emails section of the HikaShop configuration. So I would recommend you to check there.

Hi,

The reply-to for the "order admin notification" email is added by the code:

if(!empty($user_email)) {
					if(HIKASHOP_J30) {
						$mailClass->mailer->addReplyTo($user_email, $user_name);
					} else {
						$mailClass->mailer->addReplyTo(array($user_email, $user_name));
					}
				}

Hi,

You say that the issue is for the emails received by the admin.
So that means the emails are filtered by the spam filter of the receiver email address and in that case it is This email address is being protected from spambots. You need JavaScript enabled to view it.
So the question is how do you handle the emails for that email address ?
Is that a mailbox provided by your hosting ? Or is it self hosted by your own mail software ? Or something else ?
If it's self-hosted, then you can change the configuration of your server's mail software to allow for that.
If it's provided by your hosting, then you should check with your hosting support what can be done.
If it's something else, like a gmail mailbox, maybe you can setup some rules to white list the emails coming from your server.

Hi,

If the email is in the email history of HikaShop, then HikaShop did send the email to the email server of your hosting and the email server of your hosting accepted it.
HikaShop cannot know what happens next.
It's then the email server of the hosting which processes the email and sends it to the receiver email server. If that fails, the reason is logged in the log file of the email server of the hosting.
So, in short, if you see an email in the email history of HikaShop and it is not delivered, you need to ask your hosting support why. They should be able to tell you by checking the log of the email server.

Hi,

In the Joomla configuration, you have email settings. These defines how your website send the emails. In the "Mailer" setting, you have selected how your website (including HikaShop) sends the emails: i.imgur.com/cmsQN6l.png
If you select "sendmail" or "PHP mail", which is the case in 99% of the cases, the emails sent by your website (all of them, including all the ones sent by HikaShop, and including the ones sent to gmail) go through your hosting mail server. And it's your hosting mail server which then sends them to the recipient email server ( which can be gmail, hotmail, etc). I'm not telling you to contact the recipient email server ( gmail ). I'm telling you to contact the sender email server ( the hosting provider ).
Both Gmail and the hosting provider email servers have logs about the emails being sent and received, but you'll more likely get an answer from your hosting, since you're paying them for that service (which is included with the hosting of the website).