Error MESSAGE ON CHECKOUT

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4 years 2 months ago #323721

-- HikaShop version -- : HikaShop Business 4.3.0 [2006261300]
-- Joomla version -- : 3.9.12
-- PHP version -- : 7.4
-- Browser(s) name and version -- : Google Chrome Versão 85.0.4183.83
-- Error-message(debug-mod must be tuned on) -- : MENSAGEM
A plugin cancelled the update of the order creation without displaying any error message.

Good night,

We put the website online and when placing a test order gave the following error message.
"A plugin canceled the update of the order creation without displaying any error message."
We need urgent help, thank you.

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  • MODERATOR
4 years 2 months ago #323725

Hi,

Well, that error message means that a plugin cancelled the creation of the order but HikaShop has no information on which plugin did it.
So what you should do is to disable the plugins you're using with HikaShop one by one to identify the one causing the problem.
The likely ones you should do first are:
- if you're using a payment plugin which isn't by default in HikaShop, try with another one like "collect on delivery" to see if it comes from the payment plugin
- if you'e developed some custom plugin integrated with HikaShop, try disabling it and see if that helps
- If you have installed extensions integrated with HikaShop, try disabling them
The issue most likely comes from a plugin from the group "hikashop" or "hikashoppayment" or "system".

Once you've identified the plugin causing the problem you can report here your findings and we should be able to tell you what to do.

The following user(s) said Thank You: allbs

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  • Posts: 59
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4 years 2 months ago #323739

Thanks for your reply, however yesterday we were able to find out which plugin was interfering in the checkout process, it was strange because the plugin was not being used, anyway we deactivated and we were able to place orders.
Thank you for your help.

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