Confirmation email is blank

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  • Hikashop Business
4 years 2 months ago #323794

-- url of the page with the problem -- : www.awards4u.ca/
-- HikaShop version -- : 4.3.0
-- Joomla version -- : 3
-- PHP version -- : 7.3
-- Error-message(debug-mod must be tuned on) -- : confirmation email is blank

Hi,

For some reason after a customer places an order the confirmation email is blank. The customer get a blank email and I get a blank email. Any idea what the problem can be? Please let me know.

All it shows that I received and email but there isn't anything in the email.

Mohammed

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4 years 2 months ago #323810

Hi,

Could you go in the menu Customers>Email history and open one such email and do a screenshot of the details there ?
Could you also edit the email in the menu System>Emails and provide a screenshot of all the settings there ?

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  • Hikashop Business
4 years 2 months ago #323818

Hi,

Please see attachments. You see the emails are blank. Not sure why.



Mohammed

Attachments:

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4 years 2 months ago #323820

Hi,

Could you please go in the menu System>Emails and edit that "order creation notification" email and provide a screenshot of that screen ?

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4 years 2 months ago #323842

Sure, please see attached.

Attachments:

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4 years 2 months ago #323845

Thanks it worked! I was missing files from some reason.

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4 years 2 months ago #323847

Hi,

Yes, apparently, the folder media/com_hikashop/mail was missing and that's where all the emails code is stored.

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  • Hikashop Business
4 years 1 month ago #324386

Thanks, it worked. Just one more question. I have the Business HikaShop. If I want to test out my website but create a new domain to test it out is that possible? If not what can I do to test out my website.

Thanks for all Your help.
Mohammed

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  • MODERATOR
4 years 1 month ago #324408

Hello,

Sorry for this feedback but we are not sure we fully understand your question...
You can create a clone in order to process some test and avoid issue on your production website, and so from there what will stop you from doing this?

Sorry for this question, and awaiting elements to better answer you
Regards

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