Auto-fill address when checking out on behalf of customer

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4 years 2 weeks ago #325599

-- HikaShop version -- : 4.3.0
-- Joomla version -- : 3.9.22
-- PHP version -- : 7.3.23

HikaShop version = HikaShop Business 4.3.0
Joomla version = 3.9.22
PHP version = 7.3.23

Our administrator frequently checks out customers whose address information etc. is in the system but they prefer to call our office and have us complete the checkout process. Our admin has to manually type the information in even though it's in the system - this is time-consuming and error-prone. What's the configuration / technique required to autofill the address fields when she's completing such an order on behalf of the customer? Is she able to look the customer up and by selecting the customer, have teh fields auto-fill?
Cheers,
Neil

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4 years 2 weeks ago #325608

Hi,

How is she completing the order on behalf of the customer ?
If it's from the backend, after clicking on the "new" button on the orders listing, she can select the user to attach to the order and there is a dropdown there to automatically add the address of the customer for the billing and / or shipping address of the order.
If it's from the frontend, then she would need to use an extension like this one ( extensions.joomla.org/extension/shack-user-switching/ ) in order to login as the other person and do the checkout normally with the user account of that other person.

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