Transaction Failed: 2013 : The Transaction was cancelled by the customer.

-- HikaShop version -- : 4.4.0
-- Joomla version -- : 3.9.22


Hello there,

I'm using the Sage Pay plugin and I'm conducting my initial test orders. The SagePay plugin has options to provide a "cancelled" and "return" URL.

However, when my cancelled page is displayed, an alert message box is also displayed at the top of the article. I feel this is unnecessary, as I understand the URL is only for a transaction which has been cancelled by the customer - and my article handles this.

How can I stop this message from being displayed within my article? The text is not in the Language file, so maybe it's being passed by SagePay?
"
Transaction Failed: 2013 : The Transaction was cancelled by the customer.
"
Many thanks
Marcus

In addition to the original question - can I confirm what the work flow should be ?
- customer finishes the checkout process on the website
- customer is sent a "new order email" email saying "Your order will be processed as soon as your payment is received."
- however the customer then cancels the transaction during the following Sage Pay payment phase.
- the customer is directed back to the website and the "cancelled" url.
- but the customer doesn't receive any further emails.

In this situation, the customer only receives a "new order email" - shouldn't they also receive a cancelled order email?

Many thanks
Marcus

Hello - apologies for the late reply. I've attached an image from the SagePay configuration screen.

Thanks for your help,
Marc

Hi there,

Regarding why there's no cancellation email - can you please be more specific with the information you need.
I assumed the "your payment configuration" that you wanted to see was the SagePay configuration screen - which I included. Could you please describe which screen you'd like me to include?

As for the SayPage error message - commenting out the line is not the greatest fix, as I assume as soon as the component is updated, the fix will be lost. If the SagePay component has a "cancellation URL" field to allow the developer to handle that state - why does it also plaster a message over the page which will surely worry the end user? There's no need for it.

Many thanks
Marc