cart does not display number of items

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4 years 1 week ago #325912

-- HikaShop version -- : 4.3.0
-- Joomla version -- : 3.9.22
-- PHP version -- : 7.3.24
-- Browser(s) name and version -- : Firefox 82.03

When I add a product to the cart the number of items in the cart is not visibly counted.
When you open the cart the product is there.
Customers are adding a product repeatedly because they think the cart stays empty.
This has been reported for the first time some weeks ago.
I did not change anything in the settings since a long time.
How can I fix this problem?

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  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
4 years 1 week ago #325927

Hi,

You have an incompatibility between the cart module (which is using the new add to cart system) and your add to cart buttons which are using the old add to cart system.
Check the "add to cart legacy" setting under the Advanced tab of the Hikashop configuration and make sure that this setting is turned off and it should work properly.

The following user(s) said Thank You: Jes01

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