Address Information Fields Alignment

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  • Hikashop Business
3 years 11 months ago #327627

-- HikaShop version -- : 4.4.0
-- Joomla version -- : 3.9.22
-- PHP version -- : 7.4

Hello,

I believe the Address Information fields may have been adjusted somehow maybe after joomla upgrade. It seems that the fields are aligning to the right on mobile devices which is causing visitors to not complete the sale since they are unable to see the form field names.

Is there a specific css I can insert that will allow the fields to be above each filed?

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Last edit: 3 years 11 months ago by dklbwf.

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3 years 11 months ago #327643

Hello,

Maybe you have progress on this subject because I just had a look on your website, and all I can see is this :

alt

Can you confirm that you have solved on your side the display issue or not.
Awaiting news from you.

Regards

Last edit: 3 years 11 months ago by Philip.

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3 years 11 months ago #327661

Hey Philip,

Thanks for response, yes i was able to figure out the ccs styling needed to properly align the fields and everrything is working on all mobile devices at checkout. Thanks again

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3 years 5 months ago #333407

Hi dklbwf,
I have the same problem, could you please axplain how did you get by this issue?

Thank you very much

Richard

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3 years 5 months ago #333409

Hello,

You can provide an Url to us in order to see the context, and allow us to analyze and provide specific help for your own context.
Awaiting your returns to better guide you in order to solve this issue.

Regards

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3 years 5 months ago #333619

similar problem:

Joomla 3.9.27
Hikashop: 4.4.2
php 7.4
Jommlaplates Shop-Template

For min-width 768px and smaller the adressfields are cutoff on the left side. Need help to align this proper:
www.online-kanzlei-schlageter.de/pakete/checkout/cid-2.html

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3 years 5 months ago #333624

Hello,

Can you process a test with a default template like protostar, to see if that solve your issue ?
If yes, then your issue come from your current template, and contact your template support.

Awaiting your elements to progress on your suvject.
Regards

Last edit: 3 years 5 months ago by Philip.

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3 years 5 months ago #333676

well, I bought a template specially made for hikashop ... ;-)
... and the tell me it is a problem with hika-css

Protostar is well....

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3 years 5 months ago #333687

Hello,

We aren't sure to understand Because your last message seems to indicate that the problem persists, whereas when we go to your address page ( here ), everything seems normal.

Can you confirm that your issue is now solved or not, please.
Regards

Last edit: 3 years 5 months ago by Philip.

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3 years 5 months ago #333692

Sorry - solved ....

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