Forgot Username/Password link not working

-- url of the page with the problem -- : www.mathost3.co.uk/lou4/index.php/order-labels/checkout
-- HikaShop version -- : 4.4.1
-- Joomla version -- : 3.9.1
-- PHP version -- : 7.4.11
-- Browser(s) name and version -- : Firefox Developer 87.0b1(64-bit)

Hi

This only happens when accessing "Forgot username/password" when a user goes to "Checkout"

Go here to create a label order, this is a test site only.
www.mathost3.co.uk/lou4/index.php/labels

"Forgot username or Forgot Password" link is not working it looks like this on the test site:-

www.mathost3.co.uk/lou4/index.php/compon...iew=reset&Itemid=101

The link has &Itemid=101 appended to the end that csuses it to fail?

How do I fix this?

Many thanks

Neville Matthews


[MODERATOR :] Please do not edit your post long after posting. This mess up our ticket organisation and can increase our answer delay for everyone.

Hi Nicolas

I was unable to find the component causing the &Itemid=101 to be appended however for this site I found a workaround that so far seems to work.

I modified View sub_block_login_form.php but by appending "&Itemid=" without the double quotes. The result is the "&Itemid=101" disappears.

I would really like to find out what is appending it and tried for two days to find it without success.

So the new lines now look like this...

$reset_url = 'index.php?option=com_users&view=reset&Itemid='; // &Itemid= Added by NM 25/02/2021
$remind_url = 'index.php?option=com_users&view=remind&Itemid='; // &Itemid= Added by NM 25/02/2021

Many thanks for the suggestion and so fast as ever. It is very much apprecated the effort you go to to respond to questions.

Neville Matthews

My clients also can't reset password or remind username.

In my case "index.php/component/users/?view=reset&Itemid=114" when client tries to reset password.

Workaround mentioned by Nevillematthews based on the advice of Nicolas did the trick.
All is working now.

Now it turns out that the client cannot actually change his password as the link in the email which has been send to him contains also an non existing itemnr.

www.hollebollegijs.eu/component/users/?v...15c156e4b&Itemid=114

Just found out that Itemid=number is equal to the menu-id which is starred as Startpage. If I mark another menu as Startpage, the Itemid in the link send to the user has also changed to that menu-id.

How can I disable this, or what should I do to make the link work for the user?
Is there a workaround like we did with the link in sub_block_login_form.php by adding [&Itemid=]?

No sorry for the delay, I understand that I caused it myself.

Now for the problem, with the help of Nico van Leeuwen, I now know what went wrong.

The plugin [Redirect Joomla registration to HikaShop Plugin] did contain an itemid number which referred to a menu-id which was only for registered users.
By changing this to a menu-id number, in this case 155 [Control user panel], which is open for the public, the user is now able to ask for username, and/or change the password.

So problem solved!

Hey, i have the exact same issue it seems yet ofcourse i can't figure this one out.
I changed the redirect plugin so that it points to default menu and then user control panel but nothing changes so my issue is probably related to that SEF story.
When i click 1 of the Forgot buttons in Login in the cart/checkout, it gives a link my.websitename/component/users/reset?Itemid=101 but it goes to the homepage.
Any idea how to solve this? Right at this time some customers want to buy again yet they can't as their email is already taken.

So easy yet so unfindable! This worked, and i also needed to add a username reminder menu item.