Checkout process will not complete

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wrina iamwe
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Posts: 147
Thank you received: 6

3 years 8 months ago #330085

-- HikaShop version -- : 4.4.1
-- Joomla version -- : 3.9.24
-- PHP version -- : 7.3.26
-- Error-message(debug-mod must be tuned on) -- : Request Timeout
This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase 'Connection Timeout'.

Hello,
Having problems with checkout.
Checkout just spins during the checkout process for paypal and for pay by check???
I have never encountered this issue before.

How can I solve this issue.
Thanks for your help
Wrina

Last edit: 3 years 8 months ago by nicolas.

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Philip
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3 years 8 months ago #330089

Hello,

We will need more elements to be able to progress on your subject, and so can you provide :
- A backend user references (take care to provide a full access account)
- A backend Url access

Note : Use our Contact us form to provide these elements, and don't forget to add an Url link to this topic (in order to keep the link).

Precise any specific details that can help us to process tests and experienced your current issue, and as we will have to process some tests, precise if your website is currently in production.

Awaiting your elements to be able to progress on your subject.
Regards

Last edit: 3 years 8 months ago by Philip.

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wrina iamwe
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Posts: 147
Thank you received: 6

3 years 8 months ago #330112

Hello Philip,
I have solved the issue (after eight-hours of checking all plugins and hika config...).
The email was not setup in the Global Mail Settings.
After configuring STMP for mail it worked perfectly.

Thanks for your help with this issue.
Please delete my attachment to this support issue.
Wrina

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