Address details not appearing on checkout

  • Posts: 8
  • Thank you received: 1
3 years 6 months ago #332265

-- HikaShop version -- : 4.4.2
-- Joomla version -- : 3.9.26
-- PHP version -- : 7.4.16

Hello,

I just upgraded to the latest version of HikaShop business, however my checkout steps are gone now. I already reconfigured them, but I cannot get the address details to appear (so cannot complete checkout now).

I already enabled the setting to ignore product weight. Also login/registration is not enabled.

What can I do?

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
3 years 6 months ago #332267

Hi,

I don't think it's linked to your update.
The "address" area will only appear if you're logged in, or if you fill the "guest" or "registration" form.
And to do that, you need the "login" view in your "checkout workflow". So make sure you have that view in there.

Please Log in or Create an account to join the conversation.

  • Posts: 8
  • Thank you received: 1
3 years 6 months ago #332268

I don't want users to have accounts. And even if I enable registration in Joomla, and add a login form to the checkout steps, I get a 500 error on the login step.

Last edit: 3 years 6 months ago by pvlooy.

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
3 years 6 months ago #332269

Hi,

You don't need to enable the registration in Joomla or add a login form to the checkout.
All you need is to add the "login" view to the "checkout workflow" and set the "registration" setting to "guest". That will display the email address field so that the customer can enter it about the address form.

Please Log in or Create an account to join the conversation.

  • Posts: 8
  • Thank you received: 1
3 years 6 months ago #332278

Hi Nicolas,

Thanks for your reply. Okay, I did the following:

  1. Disabled registration in Joomla (again)
  2. Added the login form in the workflow (see attachment)
  3. Checked if login setting were set to Guest checkout (see attachment)

This should work I believe, but results in a 500 error on my checkout page (in the login step)

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
3 years 6 months ago #332279

Hi,

Well, a "500 error" is just a generic error message of the web server. It doesn't provide any inofrmation which would allow us to help you. The real PHP error message behind it is what we need.
You can get it in two different ways:
- activate the "error reporting" and "debug mode" settings of the Joomla configuration and try again. In most cases, it would display the information about the error.
- if that first method doesn't work, you'll have to check for the "fatal error" message in your PHP error log. If you don't know how to access it, you'll have to ask your hosting provider.

The following user(s) said Thank You: pvlooy

Please Log in or Create an account to join the conversation.

  • Posts: 8
  • Thank you received: 1
3 years 6 months ago #332286

Thanks for your help. Apparently the template was causing the issue. I updated the template and the issue was resolved.

The following user(s) said Thank You: nicolas

Please Log in or Create an account to join the conversation.

Time to create page: 0.082 seconds
Powered by Kunena Forum