Updating cart and Checkout errors (checkout/submitblock/tmpl-raw 500)

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  • Hikaserial Subscription Hikashop Business
3 years 6 months ago #332637

-- HikaShop version -- : 4.4.2
-- Joomla version -- : 3.9.26
-- PHP version -- : 7.3.28
-- Browser(s) name and version -- : Google Chrome 90.0.4430.212

Dear support team,

After our last update, when I update the product quantity in the cart, or when i change the payment method during the checkout, I get the following error:
-- In the FrontEnd:
Class 'JSNPagebuilderHelpersElements' not found

-- In the Console:
POST www.pim.gr/kalathi/checkout/submitblock/tmpl-raw 500 (hikashop.js?v=442:217)
xRequest @ hikashop.js?v=442:217
submitBlock @ checkout.js:108
window.checkout.submitCart @ kalathi:902
onclick @ kalathi:859

I have tried disabling some plugins, changing a lot of settings in the chekout process, but the problem remains.

Could you please help?

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  • MODERATOR
3 years 6 months ago #332653

Hi,

That looks like a bug of the some elements of your JSN page builder.
If you're using an old version of it, you should probably update it.
If you're using the latest version already, then you'll have to contact the support of JSN so that they can look into it.

Also, I would recommend to try again with the "debug mode" setting of the Joomla configuration activated.
That should display more information about the error message like the file path and the line number where the problem appears. That will help the developers understand what is missing where.

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