Customer can't change credit card details after they get a declined message.

  • Posts: 20
  • Thank you received: 0
3 years 5 months ago #333822

-- HikaShop version -- : 4.4.1
-- Joomla version -- : 3.9.26

When a customer gets a Declined message from their credit card. The fields are not editable anymore.

I realize they could log out, log back in, got to my cart, click checkout, click next to get back to the credit card section in which the fields are editable again. But most sites allow to you edit the credit card info and try again in the same session.

Please help

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
3 years 4 months ago #333825

Hi,

Could you provide a screenshot of the settings of your payment method and a screenshot of your "checkout workflow" in the HikaShop configuration so that we can better understand the situation ?

Please Log in or Create an account to join the conversation.

Time to create page: 0.054 seconds
Powered by Kunena Forum