Custom fields remarks retained at checkout flow

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  • Hikashop Business
3 years 4 weeks ago #336516

-- HikaShop version -- : 4.3.0
-- Joomla version -- : 3.9.21
-- PHP version -- : 7.3.31
-- Browser(s) name and version -- : chrome

The custom fields for remark will retain when doing the second checkout. Can you please help to check on this issue?

youtu.be/yCGgFeC6nEs

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  • MODERATOR
3 years 4 weeks ago #336518

Hello,

Can you provide these elements in order to allow us to progress on your subject :
- Url link to your website
- A detailed step by step process in order to reproduce your issue.
- Provide your relative custom field screenshot

Awaiting your elements to progress on your issue.
Regards

Last edit: 3 years 4 weeks ago by Philip.

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  • Posts: 567
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  • Hikashop Business
3 years 3 weeks ago #336575

Here is the url

This message contains confidential information

This message contains confidential information


1) Go to add any item to the cart
2) And proceed to checkout, write some remark at the remark section and make payment using online banking
3) Cancel the online banking transaction and let the order fail to make payment
4) And add any item to the cart again and proceed to checkout, you are able to see the remark that you have written in step 2 show out.

Attachments:

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  • Posts: 4747
  • Thank you received: 644
  • MODERATOR
3 years 3 weeks ago #336588

Hello,

As you will surely see I have done a lot of tests, with different browsers, and I think this is where is the problem.
In details, with some navigator like Chrome I'm not able to reproduce your issue, with other sometimes we are able to reproduce like Edge.

The issue is quite for sure on the navigator side and his configuration, we invite you to proceed like us with several navigator to see it by yourself.
This means that you haven't the solution, each navigator and his configuration will allow or not this issue to emerge.

Regards

Last edit: 3 years 3 weeks ago by Philip.

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