Error 15008 on checkout

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  • Hikashop Business
2 years 6 months ago #341648

-- HikaShop version -- : 4.5.1
-- Joomla version -- : 3.10.8
-- PHP version -- : 7.4
-- Browser(s) name and version -- : All
-- Error-message(debug-mod must be tuned on) -- : Error 15008: This transaction has been completed, but the total of items in the cart did not match the total of all items.

When a customer goes to checkout, they get this error:

Error 15008: This transaction has been completed, but the total of items in the cart did not match the total of all items.

In addition, the transaction doesn't appear to have completed, as there is no order under the customers name.

What would cause this error and how can it be resolved?

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  • MODERATOR
2 years 6 months ago #341653

Hello,

We will need to be able to reproduce your issue on your website (obviously without make a payment) and so for this, can you provide this elements :
- A detailed step by step process to reproduce your issue
- Create a free payment method WITH specific ACL for specific user group (in order to allow this payment method to be accessible only for us and not your regular customer)
- Provide user references (that will be in the specific user group).

Note : Be very meticulous on your configuration of your new free payment method especially on the ACL configuration, you must not allow everyone access to a free payment method!
OR if you have any doubt about this particular configuration, allow us to process ourselves this configuration by providing a backend url link & a user backend reference (with maximum Acl).

In any case, use our Contact us form in order to provide these elements, and don't forget to add an Url link to this topic in your message.
Awaiting your elements to progress on your subject.

Regards

Last edit: 2 years 6 months ago by Philip.

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