Can Not Checkout on iOS - Safari / Chrome

-- HikaShop version -- : 4.6.0
-- Joomla version -- : 3.10.9
-- PHP version -- : 7.4.12
-- Browser(s) name and version -- : Safari/Chrome
-- Error-message(debug-mod must be tuned on) -- : none

When customers go to checkout on iPhones and other iOS devices, the order is not submitted.

On the checkout page, after all information is completed and the "Finish" button is selected, the page refreshes and is blank. The user is never redirected to the PayPal page and the order is not submitted.

This was tested on both Safari and Chrome browsers with the same (negative) result.

Checkout appears to work fine on Desktop computers and Android devices so the issue is likely related to iOS.

We have a lot of potential customers who use iPhones and iPads so we are losing a lot of sales.

Any suggestions? Please help!

-JM

Nicolas,

Thanks for the response.

It seems to work fine on Android but not iPhone so it must be an issue with iOS.

Yes, I have tested it on multiple Androids and they all work and tested it on multiple iPhones and none of them work.

The page is not blank. You fill-out all the info (email, address. phone, etc.) then click on "Finish" and instead of going to the payment page (like Android does) it just reloads the page and clears the form. Fill-out the form again and the same thing happens again.

Error reporting is set to maximum and no errors are reported. There are also no errors in the console.

This has been an ongoing issue through several versions of HikaShop. We just updated everything including Joomla (3.10.9) and HikaShop (4.6.0). I've also tried PHP 7.4, 8.0, and 8.1.

The site is very old and has been migrated many times. We have also used multiple developers and were even hacked once several years ago. Everything else seems to be running very good now except this issue with iPhones and HikaShop.

What can we try to figure this out and get it resolved.

-JM

If you have access to an iPhone or iPad, you can select any product from our store and try to get to the payment page.

Nicolas,

Thanks for the tips. I'll try to get those js errors fixed and see where that leaves me.

-JM

Hi Nicolas,

I fixed the js errors on checkout but the issue still persists on iOS.

Please let us know if you have a chance to check it on an iPhone or if you have any other suggestions of things we can try.

Thanks,

-JM

I had an issue with cookies before and I made changes to the script so it would work. Once I updated HikaShop to 4.6.0, I no longer had the cookie issue.

CART COOKIE ISSUE:
Here is the file: /public_html/components/com_hikashop/controllers/product.php
Line NO: 401 - 409, I commented-out the code.

$tmpl = hikaInput::get()->getCmd('tmpl', '');

		if(empty($_COOKIE)) {
			if(in_array($tmpl, array('ajax', 'raw'))) {
				$ret = array(
					'ret' => 0,
					'message' => JText::_('COOKIES_REQUIRED_FOR_OPERATION')
				);
				hikashop_cleanBuffers();
				echo json_encode($ret);
				exit;
			}

Hi Nicolas,

I think you put us on the right path with that Joomla forum post.

I checked the "Cookie Path" in the configuration and it was set to our domain name rather than "/".

So, I cleared "Cookie Domain" and "Cookie Path" and now the checkout appears to work as expected.

I'm glad that it turned-out to be a configuration issue and not a problem with the software. This issue has been driving us nuts for a very long time. I sure do appreciate that you took the time to help us get it figured-out.

Thank you, thank you, thank you.

Regards,

-JM