Clicking Next button after entering guest details in checkout goes to empty page

-- HikaShop version -- : 4.6.2
-- Joomla version -- : 3.8.13
-- PHP version -- : 7.2.34
-- Browser(s) name and version -- : Chrome 105.0.5195.127
-- Error-message(debug-mod must be tuned on) -- : Deprecated: Methods with the same name as their class will not be constructors in a future version of PHP; plgContentJComments has a deprecated constructor in /home/alpineoi/public_html/restaurant-uniforms.com.au/shop/plugins/content/jcomments/jcomments.php on line 25

When we fill the guest details (no registration details needed) then click "Next" button, the page returns to empty with no cart and items visible.

However when we refresh the same page, the cart and items now appears.

Any idea on why this bug occurred to show empty?

Hi Nicolas,

The "blank page" issue showed once (after adding 1 item and go to checkout to enter the guest details for first time then click Next button), however if we go to continue adding other products then go to checkout page (when the guest details are already entered), the blank page issue is no longer visible and instead showing the cart properly.

The steps reproduced as follows:
1) Visit suffix /shop/hikashop-categories
2) Add product to cart
3) Go to check out page at suffix /shop/hikashop-categories/check-out
4) enter the guest details
5) Click "Next" button
6) the cart is not visible (along with shipping and payment method details as well as button "Finish")

I wonder if it is related to the checkout force SSL setting or checkout menu to custom hidden URL such as "product-categories" (but I had the setting for checkout menu to "hikashop-categories" which is hikashop type menu)

Hi Nicolas,

Thank you for your prompt reply.
Do you mean the custom code that need to be removed are the ones that font tag container wrapping the Paypal's rendering code?
<font color="black"><div data-pp-message data-pp-style-layout="text" data-pp-style-logo-type="inline" data-pp-style-text-color="black" data-pp-amount="<?php echo round($this->full_total->prices[0]->price_value_with_tax, 2); ?>"></div></font>

So that we will only need to use this
<div data-pp-message data-pp-style-layout="text" data-pp-amount="<?php echo round($this->full_total->prices[0]->price_value_with_tax, 2); ?>"></div>

Is that right?

Thanks Nicolas,
So that means there is clash of conflict between Hikashop JS and Paypal SDK JS on the real-time processing on the checkout form?
What about changing to 4-step tab multi-step checkout, rather than one page checkout?

Hi Nicolas,

Thank you for your reply.
In that case, I was thinking maybe of changing one page checkout (guest form) to multi-step checkout (for example Step 1 Guest, Step 2 cart, Step 3 Payment). That way it does not need to dynamically load cart once pressed next in the same page?
In the case if we are using Paypal Checkout it means would be displayed in Step 3 and we don't need to use Credit Card option using Paypal Pro (which was previous plugin still enabled).
Looking towards to your thoughts on this.

thanks do you have link to multi step checkout plugin that was used in the hikashop demo?

also would you happen to have direct private messaging to contact you directly to provide the link to shop so you can see what the issue was?