Digital products requesting address on shipping

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1 year 8 months ago #349918

-- url of the page with the problem -- : www.revelationuptotheminute.org/en/our-p...ategory/24-brochures
-- HikaShop version -- : starter 4.7.1
-- Joomla version -- : 3.10.11
-- PHP version -- : 8.0.28

I have digital products on my site and when I go through the process of downloading it is asking for shipping information. How do I fix this? I also have physical products on the site which will need the shipping process. The digital products do not have any weight in the restrictions and dimension section. I am also using UPS and USPS as my shipping provider. Thanks

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1 year 8 months ago #349921

Hi,

You probably have the "force shipping regardless of weight" setting turned on under the Checkout tab of the HikaShop configuration page.

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1 year 8 months ago #349960

No it is not turned on. Thanks

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1 year 8 months ago #349961

Hi,

I just made a test on your website and your checkout didn't ask me for any shipping address.
Please double check.

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1 year 8 months ago #349980

Following this as I was just about to post this same exact question.

Owner - Aries Games & Miniatures

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1 year 8 months ago #350017

I just checked again, cleared my cache, and browsing history but on checkout, it still asks for the address. Thanks

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1 year 8 months ago #350021

Hi,

Well, that's the billing address, not the shipping address.
The shipping address is only asked when the product needs to be shipped, but the billing address is always asked. It's usually necessary for the invoice, and also for tax calculations.

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1 year 8 months ago #350024

Thank you for that information, Is it possible to disable that for downloadable products because people will ask why do they need to give an address when nothing is being shipped or billed? I have downloaded ebooks from other websites and the other thing they ask for is the name and email address.

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1 year 8 months ago #350025

Hi,

In the settings of the custom fields, in the menu Display>Custom fields, you can configure the custom fields so that some of them are only used for shipping addresses.
Also, under the Checkout tab of the HikaShop configuration, you can configure the address area in order to only ask for the shipping address.

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1 year 8 months ago #350126

How would I do this because I have both digital and physical products?

Thanks

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1 year 8 months ago #350130

Hi,

HikaShop can ask for both a billing address and a shipping address.
So for products with a weight, the shipping address will be asked to the customer even if you configure the address block of the checkout to only ask for the shipping address.
So it's not a problem to do what I said in my previous message even if you sell both physical and digital products.

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1 year 8 months ago #350301

Thank you

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