Stripe plugin for Hikashop shows error message while checkout is is progress.

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1 year 8 months ago #350139

-- HikaShop version -- : 4.7.1
-- Joomla version -- : 4.2.8
-- PHP version -- : 8.0
-- Browser(s) name and version -- : Chrome
-- Error-message(debug-mod must be tuned on) -- : Call to a member function createPaymentIntent() on null

Call to undefined function onAfterOrderConfirm_Checkout_token()

We installed Stripe connect plugin for Hikashop,
both versions are very new cuz we purchased today and at Hikashop website, not from Github.

When testing the checkout process with this Stripe,
we get those 2 error messages, but possible to pay and receive. but it shouldn't appear to customers.

Call to a member function createPaymentIntent() on null

Call to undefined function onAfterOrderConfirm_Checkout_token()

What's happening and how to fix those?
Thanks.

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  • MODERATOR
1 year 8 months ago #350164

Hello,

Call to undefined function onAfterOrderConfirm_Checkout_token()
I'll patch the plugin as soon as possible regarding modifications to move "legacy" code in specific function.
Because you have that message, it means that your plugin is configured to use the "token" mode which is a legacy mode that we'll drop the support very soon. That API is not compliant with SCA2.
Call to a member function createPaymentIntent() on null
That message indicates that the Stripe SDK was not loaded properly.
Do you have another Stripe plugin installed on the same website ?

If you can provide a screenshot of your payment instance configuration, it will help us to give you configuration advices.

Kind regards,
Jerome


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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1 year 8 months ago #350170

Hi Jerome, thanks for your reply.

We have tried both Legacy tokens and 3D secure but anyway it goes into the same issue.
We haven't had any other Stripe plugin to our website so far.

As for URL link, it's still private, we have sent it to one of your colleague via PM.
Any actual workaround?

Thanks.

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  • Posts: 26158
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  • MODERATOR
1 year 8 months ago #350203

Hello,

We replied to your "contact us" message.
We will perform an investigation directly in your website since we are not able to reproduce it in our test servers.

Kind regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

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