Custom Field Price not adding correctly

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  • Hikamarket Frontedition Hikamarket Multivendor Hikaserial Standard Hikashop Business
1 year 2 months ago #355099

-- url of the page with the problem -- : mainepromos.com/collections/product/3136-core-cotton-tee
-- HikaShop version -- : 4.7.5
-- Joomla version -- : 4.3.2
-- PHP version -- : 8.1.22
-- Browser(s) name and version -- : Chrome

I've got the Custom Field Price plugin added and it is working in the fact that it is adding a value to the item when selected. But it is not adding the correct amount. At the above URL the base price of the item is $14.67 and the option to customize is $12.50 so the two together should be $27.17, but instead it comes up with a total of $26.52. This is happening with all the items that offer a customization. What am I missing?

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1 year 2 months ago #355106

Hi,

There are many plugins to change the price of the product on our marketplace:
www.hikashop.com/marketplace/category/39-products.html
None of them are called "Custom Field Price plugin" there, so I'm not sure which one you're using.
How did you configure the plugin ? Could you provide a screenshot of the custom field settings too ?

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1 year 2 months ago #355109

Sorry, the name of the plugin is HikaShop - Custom Field Price

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1 year 2 months ago #355117

Hello,

Can you please provide a screenshot of the item custom field "Personalize with Name" settings ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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1 year 2 months ago #355121

Here you go, and thanks

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1 year 2 months ago #355123

Hello,

For values in drop-down custom fields, please prefer a less complexe content, such as "0", "1", "2", etc.
It will avoid some kind of misspelling issues.

Otherwise, we made a simpler test with a product used by the field you gave us (since we cannot check the elements for the product you gave in your first message).
Here our sample : pasteboard.co/TN8CFObGFoJ6.png

Please note that you have a tax category set-up, which can influence the final price.
And since it looks like you're using the "taxpay" plugin, I do have the feeling that's a tax issue and you should give more details regarding that.
You can also configure the "custom field price" elements to not have a tax category and see if the price is better.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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1 year 2 months ago #355133

Hi,
I've simplified the entries in the custom fields to just "yes" and "7" as you suggested and it has made no difference. The total is coming up short. Taxes don't get added on until further in the checkout process, and even still it should make the amount increase and not decrease. The amount that it decreases is not the same percentage as the tax rate.

You say I'm using the "TaxPay" plugin. I'm not to my knowledge. Not sure what that one is and it is not listed in the list of plugins for Hikashop or joomla.

Changing the Tax category to None in the Custom Field Price plugin, had no affect. The total is still less than it should be by the same amount.

Curious, huh?

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1 year 2 months ago #355150

Hello,

Since you're using taxpay to handle the taxes, that behavior is a side effect of it.
The plugin, when in "item" mode, try to add the price value as the "taxed" price, so it tries to retrieve the untaxed price from its operation.
We can make an adjustment in the plugin to be able to support another mode.
But we really need to understand more about your taxes configuration in HikaShop for that.
www.hikashop.com/support/documentation/5...nfig.html#main_taxes

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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1 year 2 months ago #355151

Good morning,
Here are the settings I have for taxes.
Main Tax Zone: Maine (U.S. State)
Type of address: Billing
Detailed Tax Display: Yes
Show Taxed Prices: No Tax
VAT number check: No check
Round prices during calculations: No
Floating Tax Prices: No
Apply Discounts: After Taxes
Apply Coupons: After Taxes

Then under Configuration:

Product Tax Category: Default Tax category
Rate: Maine Sales Tax (5.5%)
Cumulative Tax: No
Post Code: Blank
Zone: Blank
Customer Type: All
Start Date: Blank
End Date: Blank
Internal Code: 0
Tax Note: Blank
Access Level: All
Published: Yes

Hope this helps,

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1 year 2 months ago #355155

Hello,

Please re-download the "custom field price" plugin to get the latest version (1.0.2).
That version changes how the taxes are handled by "item custom fields", you have to not configure the "tax category" for the plugin, thus the price will be added as "without taxes".
If the plugin has a tax category (like "default tax category" like in your latest screenshot), the price will be added as a taxed price thus you will have some unwanted side effect with taxpay.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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