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Paypal Checkout instead of Paypal recurring payment
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2 years 5 months ago #360628
by studiocurci
Paypal Checkout instead of Paypal recurring payment was created by studiocurci
-- HikaShop version -- : 5.0.3
-- Joomla version -- : 4.2.9
-- PHP version -- : 8.1.26
Hi,
I have many downloadable products that can be purchased with PayPal checkout and only one subscription product (Hikaserial) that can be purchased with recurring payment. A customer was able to purchase this product with pay pal checkout instead of paypal recurring payment. How was this possible? In the cart, if you purchase the subscription product you will only see the recurring PayPal button.
Thank you
Regards
Francesco
-- Joomla version -- : 4.2.9
-- PHP version -- : 8.1.26
Hi,
I have many downloadable products that can be purchased with PayPal checkout and only one subscription product (Hikaserial) that can be purchased with recurring payment. A customer was able to purchase this product with pay pal checkout instead of paypal recurring payment. How was this possible? In the cart, if you purchase the subscription product you will only see the recurring PayPal button.
Thank you
Regards
Francesco
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2 years 5 months ago #360629
by nicolas
Replied by nicolas on topic Paypal Checkout instead of Paypal recurring payment
Hi,
It could be that you configured HikaShop to allow the customers to pay for their order after the checkout, and even change the payment method. In that case, if the user doesn't complete the payment after the checkout and access his order details page, he can change his payment method. It's possible that the mechanism there allows for the selection of the normal PayPal Checkout payment method.
Supposing that this is how it happened, you should see the order being changed in the history of the order in your backend. That's actually the first thing I would check if I were you.
It could be that you configured HikaShop to allow the customers to pay for their order after the checkout, and even change the payment method. In that case, if the user doesn't complete the payment after the checkout and access his order details page, he can change his payment method. It's possible that the mechanism there allows for the selection of the normal PayPal Checkout payment method.
Supposing that this is how it happened, you should see the order being changed in the history of the order in your backend. That's actually the first thing I would check if I were you.
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2 years 5 months ago #360635
by studiocurci
Replied by studiocurci on topic Paypal Checkout instead of Paypal recurring payment
Thank you,
is there a way to prevent this from happening again?
About what happaned, please see the attached file.
Thank you
Francesco
is there a way to prevent this from happening again?
About what happaned, please see the attached file.
Thank you
Francesco
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2 years 5 months ago #360637
by studiocurci
Replied by studiocurci on topic Paypal Checkout instead of Paypal recurring payment
Hi,
Is this the way to prevent a customer from changing their payment method? Please see the attached file.
Thank you
Regards
Francesco
Is this the way to prevent a customer from changing their payment method? Please see the attached file.
Thank you
Regards
Francesco
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2 years 5 months ago #360649
by nicolas
Replied by nicolas on topic Paypal Checkout instead of Paypal recurring payment
Hi,
Yes. I think that's what you want to do.
Yes. I think that's what you want to do.
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2 years 5 months ago #360680
by studiocurci
Replied by studiocurci on topic Paypal Checkout instead of Paypal recurring payment
Thank you
Regards
Francesco
Regards
Francesco
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