The product is not available if cart quantity is changed.

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3 months 1 week ago #362603

-- HikaShop version -- : 5.0.0
-- Joomla version -- : 4.4.5
-- PHP version -- : 8.1


Change the quantity and save gives error. the Product id is present and its same producct in the cart.
prnt.sc/D-Y8NkyALJBI
The product 366 is not available
Error Saving
cart quanity synch option is OFF in hika.

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3 months 1 week ago #362608

Hi,

I would recommend updating your HikaShop. It should hopefully help.
If not, please provide a screenshot of the settings of this product.

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3 months 1 week ago #362640

Here is screenshot
its happening across all the products
prnt.sc/HU0YdA1d7_-w
prnt.sc/JzuqueP2-n-j

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3 months 1 week ago #362643

Hi,

Did you update your HikaShop ?
I can see that the "access level" setting of your product is not set to all the user groups. Could it be linked to the problem ?
Also, you provided the screenshot of a product with variants. Does that mean that the element with the id 366 in the error message is the main product ? Or it's a variant ? If it's a variant, could you also provide a screenshot of the settings of the variant ?
How is the product added to the cart ? Could you provide the URL and instructions to reproduce the problem ?

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3 months 3 days ago #362758

Hi 366 is variant
attached screenshot
prnt.sc/P7_V1Qa6qvuu
i am testing it as super user login
366 is variant of the main product

product added to car from product page as normal hika process
after that in my cart menu page i am trying to change the number of items but it give error on the page save.
issue remain save on new version

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3 months 3 days ago #362762

Hi,

This looks like something we fixed recently (1 week ago) in HikaShop. Update your HikaShop and it should fix the problem.

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