Shipment address stays empty on checkout

  • Posts: 16
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  • Hikaserial Subscription Hikashop Business
2 months 1 week ago #363099

-- url of the page with the problem -- : www.scramble.nl
-- HikaShop version -- : 5.1.0
-- Joomla version -- : 5.1.4
-- PHP version -- : 8.1
-- Browser(s) name and version -- : Edge 128.0.2739.42

I've configured two steps for address information (billing, shipping). But the second just doesn't show. Tried to do it in one view with the option 'both', but still to no avail. Then in the 'single' view the shipping address doesn't show either.

Last edit: 2 months 1 week ago by Scramble ITS.

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  • MODERATOR
2 months 1 week ago #363105

Hi,

It probably means that your products don't have a weight and you have the "force shipping regardless of weight" setting turned off in the HikaShop configuration.

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