registration mail

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  • Hikashop Essential
2 days 22 hours ago #364535

-- url of the page with the problem -- : www.ndnfragrance.com/index.php?option=co...e&lang=en&Itemid=508
-- Joomla version -- : 4.4.6

Hello,
on the checkout process, after registration, it says "your account has been created....." in a popup window.
So, the customer should click on a link in the email received but no email is received. I tested in joomla and messages should work. Also, order confirmation works. It is just that step which is not working.

Second thing, instead of having a popup with the informations and that blank page

This message contains confidential information
, wouldn't it possible to have the text of the popup directly on the page?

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  • MODERATOR
2 days 20 hours ago #364536

Hi,

1. First, I would recommend going to the Customers>Emails history menu of HikaShop. There, you can see all the emails sent by HikaShop, including the activation emails.
If you see the emails there, then HikaShop sent the email to the email sending server of your hosting for delivery. If it was not delivered, the reason will be logged in the log file of the email server and your hosting provider should be able to tell it to you.
If you don't see the emails there, then it means that the "user account" email has been deactivated in the System>Emails menu of HikaShop, so please check there.

2. HikaShop uses Joomla messaging system to display the message. It's not HikaShop which displays the message but your Joomla template, which takes it from Joomla messaging system.
The default template of Joomla, and most Joomla templates out there, don't display the messages as popups.
I would recommend you to temporarily switch to the default template of Joomla and try with it. You'll see that the message displays normally.
So, if you see the messages as popups, that's something your template is doing and you should check with your template provider what they recommend.

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  • Posts: 21
  • Thank you received: 2
  • Hikashop Essential
2 hours 15 minutes ago #364605

Hi,

1. It seems like an ovh problem. In case, I put the joomla log in attached file.

2. Thanks, I managed to modify the css to have the message alert at the right place.

3. Is it possible to change part of the mail subject. They are all written "..... at www.ndnfragrance.com/ "
Would it be possible to have them like "..... at NDN Fragrance"?
Maybe it's a global setting I can change somewhere?

4. I selected the option for paypal 4X. SO, I have in product pages and some other places the sentence "Payez en 4 échéances de .... sans frais". This sentence stays in french whatever language is chosen on the website. Is there a way to change the language to the language of the website?

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Last edit: 2 hours 11 minutes ago by Rejouisens.

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