Internal Server Error when uploading default image

  • Posts: 634
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11 years 2 months ago #122467

-- url of the page with the problem -- : www.activacions.com
-- HikaShop version -- : 21.3
-- Joomla version -- : 2.5
-- PHP version -- : 5.3.22
-- Browser(s) name and version -- : Sfari 6.0xx
-- Error-message(debug-mod must be tuned on) -- : none

From administrator, when uploading a picture as default for products:



after clicking SAVE I get this message error:

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, This email address is being protected from spambots. You need JavaScript enabled to view it. and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.



File permissions are 755 for upload folder and and beyond folders inside upload

Activating debug mode gives no clue as the page doesn't render the debug menu at this point

I have no access to PHP log, but Apache error log says this:

[Sat Sep 07 18:39:45 2013] [error] [client 83.40.147.48] File does not exist: /home/acticar/public_html/500.shtml, referer: www.activacions.com/administrator/index....hikashop&ctrl=config


I checked other similar posts and none of the helps there changes nothing to me.

THIS FEATURE WAS SETUP AT THE BEGINNING OF MY PROJECT months ago and nevertouched again until now. In localhost it works, online happens this.

I'm really lost on were to search for...

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  • Posts: 26158
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11 years 2 months ago #122527

Hi,

I see two kind of possibilities.
First, when you upload an image, the form is send using another "format" in order to serialize the file in the form.
The problem is that, some web server have some kind of limitation of the number of values in a form with files and it generates a 500 error.
We have several thread which talk about it but I can't find a good keyword to search them.

After that, it might have a PHP error if your web server does not have this weird "security" limitation.
But you have to check your PHP error log to see it.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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