Email confirmation - Attached pdf error

We're facing an issue with the attached document to the confirmation email. Whenever the productClass = hikashop_get('class.product'); through is called in, it loads well
But when productClass->get ($ product_id) is called the plugins breaks and print a pdf error failing to include the verdana font file

Do you have any idea why we're facing this issue and anyway to solve it ? Thanks.

Hi,

Could you give us the error message, or a screenshot of the error ?
Any line indicated ?

Now when this segment of code is run

$productClass = hikashop_get('class.product');
		$product_id = $order->products[0]->product_id;
		$product = $productClass->get($product_id);

Hi,

The first problem is not related on the product class, but on the font used.
This font is not included in TCPDF.
www.yaronet.com/posts.php?s=133399

Have you tried to put a simple "Hello" in the order creation notification email in order to see if the changes are working fine or not. To test this email you must create new orders from frontend, else it's the status notification which is loaded.

Regarding what you stated on tcpdf, I'll probably try to include the font. But the issue is that when i dont include a call to the product class, it works seamlessly without hiccups.

And regarding the email, I tried sending it from the "Backend" Do you mean to say that the order_creation notifcation template is only used when an order is made on the frontend?

That's maybe because this font is called only for the product data, but it's strange.
Thanks to try to include the font and see if it's working fine.

Yes the order creation is only on frontend, when creating from backend it use the order status notification one.